Documents
After cancelling edits to an existing document, keyboard focus returns to the Document actions button. The same button supports Enter and Space and opens its menu next to the control.
New private documents use Create Document, public documents use Save and Publish, and existing documents use Save Changes. Screen readers receive named Topic and Public Document controls plus announced validation errors.
Active documents can only be moved to the bin, where they remain recoverable for 30 days. Permanent deletion is available only from the bin and cannot be undone.
Documents are Bnder's knowledge-base objects. Use them for decisions, process notes, reusable answers, project context, internal runbooks, and public help content.
Documents live inside a project. They can be grouped into topics, but a document does not need a topic to exist.
Document titles are exposed as headings to screen readers. Icon actions for documents and topics include contextual names that are also shown as tooltips. If an existing document cannot load within the request timeout, the app explains the failure and offers Retry without closing the document tab.
Common workflows
Use documents when you want to:
- keep project knowledge near tasks, tickets, files, and calendar work
- write internal notes with Markdown formatting
- link related tasks, tickets, and other documents
- publish selected documents on your Bnder Pages domain
- turn closed ticket conversations into reusable knowledge drafts
Organize documents with topics
Topics are optional folders for documents inside a project.
Example:
Project 1
Topic 1
Document 1
Document 2
Topic 2
Document 3
Project 2
Topic 3
Document 4
Use topics when a project has enough documents that a flat list becomes hard to scan. See Topics for topic commands and structure.
Markdown formatting
Documents support common Markdown formatting.
Headings
Use up to three heading levels:
# Heading 1
## Heading 2
### Heading 3
Bold and italic
**Bold text**
*Italic text*
***Bold and italic text***
Links
[Link text](https://www.example.com)
Images
If you want to use images in a public document on Bnder Pages, upload the image to File storage, make it public, copy the public URL, and use that URL in the document.
Linking documents to work
Documents can hold project context for tasks, tickets, and events. When related work is linked, teammates can move from the task or ticket into the supporting document without searching through the workspace manually.
For ID-based cross-links, see Object linking.
Publishing public documents
Public documents use Bnder Pages. A public document can be opened from your workspace page domain, such as:
https://company.bnder.page/doc/{document_id}
See Public Documents for draft and publishing behavior.
Creating documents from closed tickets
Agents can create a prefilled document draft directly from a closed ticket (resolved or rejected) using Create knowledge draft in ticket detail.
The draft includes a structured summary template and a related ticket reference. After the first save, Bnder links the new document back to the source ticket.
Commands
Discord workspaces can also manage documents through the Knowledge Manager bot:
Create a document
Read a document
Get Document info
List all documents
Edit a document
Delete a document
Restore a document
Change the topic of a document