Email Ticketing System with Linked Product Tasks

Turn support emails into tickets and product tasks

Turn support emails into tracked tickets, reply from Bnder, and keep each customer request connected to product tasks and help documentation.

Email routingReply by emailSLA policiesTask follow-up

Start with Bnder View pricing

Email to ticket

Keep your existing support address

Turn support emails into tracked tickets, reply from Bnder, and keep each customer request connected to product tasks and help documentation.

Email routing

Receive requests from email, public forms, and the app.

Hosted mailboxes

Connect a support mailbox and route incoming messages into Bnder tickets.

Email to ticket

Reply without losing the ticket history

Reply from the connected workflow when the product work is resolved.

Customer requests stay connected to the conversation.
Linked tasks carry customer context into delivery.
Resolved issues become reusable help documentation.

Linked product task

Create product work from the original request

Keep the original customer, conversation, and reason attached.

Keep the original customer, conversation, and reason attached.
Linked tasks carry customer context into delivery.
Resolved issues become reusable help documentation.

Pro

Add structured service workflows when the team grows

Free is enough to start with a basic portal and internal workflow. Starter removes growing-team limits. Pro adds email routing, external replies, connected support mailboxes, SLA policies, advanced support workflows, and custom page domains.

SLA policies

Define response targets and keep support follow-up visible.

Custom page domains

Publish Bnder Pages on your own domain.

Knowledge base

Turn resolved conversations into help content

Turn solved issues into internal or public documentation so the next answer is already written.

Customer requests stay connected to the conversation.
Linked tasks carry customer context into delivery.
Resolved issues become reusable help documentation.

See how it works

See the email-to-ticket workflow

The original conversation stays attached to the ticket, a linked task carries context into delivery, and solved issues become reusable help content.

A customer emails your existing support address.
Bnder routes the message into a tracked ticket.
Your team replies from the connected workflow.
A linked task carries the customer context into product work.
Support follows the resolution without recreating the request.
The final answer can become reusable documentation.

Frequently asked questions

What is Email Ticketing System with Linked Product Tasks?

Turn support emails into tracked tickets, reply from Bnder, and keep each customer request connected to product tasks and help documentation.

Can I use an existing support email address?

Turn support emails into tracked tickets, reply from Bnder, and keep each customer request connected to product tasks and help documentation.

Can customers submit requests without joining the workspace?

Publish help docs, collect private customer requests, and keep support follow-up connected to internal product tasks.

Can support requests become linked product tasks?

Keep the original customer, conversation, and reason attached.

Who is Bnder designed for?

A focused workflow for SaaS startups, plugins, extensions, devtools, AI products, and other small software teams.

Where can I compare the available plans?

Use cases