Email Ticketing System with Linked Product Tasks

Turn support emails into tickets and product tasks

Turn support emails into tracked tickets, reply from Bnder, and keep each customer request connected to product tasks and help documentation.

Email routingReply by emailSLA policiesTask follow-up

Start with Bnder View pricing

Email to ticket

When a shared inbox is no longer enough

A shared inbox stores messages, but it does not connect the original request to product work and reusable documentation. Bnder keeps that path visible while your existing support address stays in use.

Connected support mailboxes

Connect the support mailbox your customers already know.

Linked tasks

Create linked product work without copying the customer context into another tracker.

Reusable answers

Turn stable resolutions into internal or public help content.

Email to ticket

Keep your existing support address

Turn support emails into tracked tickets, reply from Bnder, and keep each customer request connected to product tasks and help documentation.

Email routing

Receive requests from email, public forms, and the app.

Connected support mailboxes

Connect a support mailbox and route incoming messages into Bnder tickets.

Email to ticket

Reply without losing the ticket history

Reply from the connected workflow when the product work is resolved.

Customer requests stay connected to the conversation.
Linked tasks carry customer context into delivery.
Resolved issues become reusable help documentation.

Linked product task

Create product work from the original request

Keep the original customer, conversation, and reason attached.

Keep the original customer, conversation, and reason attached.
Linked tasks carry customer context into delivery.
Resolved issues become reusable help documentation.

Pro

Add structured service workflows when the team grows

Free covers the core workspace. Starter adds collaboration and planning for personal projects and small teams. Pro adds professional email, support, SLA, domain, planning, and advanced AI workflows.

SLA policies

Define response targets and keep support follow-up visible.

Custom page domains

Publish Bnder Pages on your own domain.

Knowledge base

Turn resolved conversations into help content

Turn solved issues into internal or public documentation so the next answer is already written.

Customer requests stay connected to the conversation.
Linked tasks carry customer context into delivery.
Resolved issues become reusable help documentation.

See how it works

See the email-to-ticket workflow

The original conversation stays attached to the ticket, a linked task carries context into delivery, and solved issues become reusable help content.

A customer emails your existing support address.
Bnder routes the message into a tracked ticket.
Your team replies from the connected workflow.
A linked task carries the customer context into product work.
Support follows the resolution without recreating the request.
The final answer can become reusable documentation.

Frequently asked questions

Can I use an existing support email address?

Yes. With Pro, you can connect an existing support mailbox. Bnder routes incoming messages into tickets and sends replies through the connected mailbox. A project-specific Bnder fallback address remains available when no external mailbox is connected.

Who can send an external reply?

The acting member needs their own Pro seat. A Pro seat assigned to somebody else does not unlock external replies for every workspace member.

What is the Bnder fallback ticket address?

It is a project-specific address under tickets.bnder.net that can receive ticket email when no external support mailbox is connected.

Can support requests become linked product tasks?

Keep the original customer, conversation, and reason attached.

Where can I compare the available plans?

Free covers the core workspace. Starter adds collaboration and planning for personal projects and small teams. Pro adds professional email, support, SLA, domain, planning, and advanced AI workflows.

Use cases