Linked product task
Turn a support ticket into linked product work
Create a product task from a customer request without losing the trigger, conversation, or follow-up that explains why the work matters.
The ticket and task remain connected
The task receives the context needed for delivery. Private contact details and the customer conversation stay on the ticket while support can follow the product work.
- Carry ticket context into delivery
- Follow product status from support
- Return the resolution and document it
Capture the request as a ticket
Receive requests from email, public forms, and the app.
Create the task from the ticket
Keep the original customer, conversation, and reason attached.
Keep private context protected
Customer requests stay connected to the conversation.
Make progress visible
Linked tasks carry customer context into delivery.
Return the resolution to the reporter
Reply from the connected workflow when the product work is resolved.
Reuse the resolution
Resolved issues become reusable help documentation.
Capture the request as a ticket
Receive requests from email, public forms, and the app.
Make progress visible
Linked tasks carry customer context into delivery.
Return the resolution to the reporter
Reply from the connected workflow when the product work is resolved.
Reuse the resolution
Resolved issues become reusable help documentation.
Linked product task
Product progress stays visible from the original ticket
Authorized members open the linked task from the ticket. External replies require the acting member's personal Pro seat; internal task work follows workspace permissions.
- Carry ticket context into delivery
- Follow product status from support
- Return the resolution and document it
Keep customer requests connected to the work that resolves them.
Create a product task from a customer request without losing the trigger, conversation, or follow-up that explains why the work matters.
- Carry ticket context into delivery
- Follow product status from support
- Return the resolution and document it
